Hero Realms - Journeys - Ancestry

Pre-ordering items is a straightforward process that allows you to reserve products before they become available for general sale. Here's a simple step-by-step guide on how this works:

Browse Products: navigate to the product you want to pre-order. There will be a "Pre-Order" window on your personal page in Boardgame Space’s Shop tab.

Add numbers: if you decide to pre-order an item, click the number tab corresponding and add the amount requested.

Timeframe: once a pre-order product is released, the window of time provided for pre-orders will be about 1 week to 10 days. You can adjust the numbers freely within that timeframe, but once the window of time has passed, your pre-order numbers will be locked in and can no longer be changed. Please read our Terms and Conditions for more information on changing your pre-order after the timeframe has elapsed.

Agree to Terms and Conditions: it is then required for you to read and agree to the terms and conditions, return policies, or pre-order agreements set by Boardgame Space.

Submit Order: after re-confirming the correct numbers, click the "Submit" button to confirm your pre-order.

Status: once you have your pre-orders set the status will be:

• Open: the pre-order window is still ‘open’ and you may change your numbers at any time.

• Submitted: the deadline for pre-ordering has passed and your numbers cannot be changed.

• Processed: the pre-ordered items are on the way to our warehouse.

• Fulfilled: the pre-ordered items have arrived and are now booked in your next order.

Viewing Your Pre-Orders: you may view and review your Pre-Ordered products in your Account tab > Pre-Orders

Waiting for Release: you will need to wait until the product is released. The website and our regular retailer emails will usually provide updates.

Receive the Product: once the product is released and available in our system, it will automatically be placed in a reserved order for you, awaiting the usual procedure or restocks with your Account Representative.

Please Keep in mind that pre-ordering comes with certain risks, such as unexpected delays or changes in the product's price. Please make sure to read our Terms and Conditions regarding pre-orders before you go ahead.

Back ordering items is a straightforward process that allows you to reserve out of stock products when replenished by Boardgame Space. Here's a simple step-by-step guide on how this works:

Browse Products: navigate to the product with the available Back Order tab. These are specific items that are back orderable when out of stock on the website.

Add Numbers: if you decide to back order an item, click the number tab corresponding and add the amount requested.

Agree to Terms and Conditions: it is then required for you to read and agree to the terms and conditions, return policies, or back order agreements set by Boardgame Space.

Submit Order: after re-confirming the correct numbers, click the "Submit" button to confirm your back order.

Status: once you have your back orders set the status will be:

• Submitted: your back order has been received in our system and will be procured when available.

• Processed: your back order has been procured and is on the way to BGS’ warehouse

• Fulfilled: the back ordered items have arrived and are now booked in your next order.

Viewing Your Back Orders: you may view and review your Back Ordered products in your Account tab > Back Orders

Receive the Product: once the product is restocked and available in our system, it will automatically be placed in a reserved order for you, awaiting the usual procedure or restocks with your Account Representative.

Please Keep in mind that back ordering comes with certain risks, such as unexpected delays or changes in the product's price. Please make sure to read our Terms and Conditions regarding back orders before you go ahead.